General provisions
1.1 These rules (the “Terms”) of the online shop (the “Shop”) apply when a Customer places an order in this online Shop.
1.2 Customers cannot place an order without first reading the Shop’s Terms. A Customer is considered to have read and accepted them if, before ordering Goods, they confirm their agreement by ticking the relevant box during checkout. The Customer agrees that, after consent is given with the first order, the box may be ticked automatically for subsequent purchases. A Customer who disagrees with all or any part of the Terms must not place an electronic order. Otherwise, the Customer is considered to have read and unconditionally accepted all the Shop’s Terms.
1.3 The Shop is released from liability where losses arise because the Customer, despite the recommendations provided and their own obligations, failed to read the Shop’s Terms when given the opportunity to do so.
1.4 The Shop may amend the Terms only for an important reason and must specify an effective date no earlier than 7 days after publication in the online Shop. Orders placed before the changes take effect are fulfilled under the previously applicable Terms.
Privacy Policy
2.1 To order Goods, the Customer may register in the online Shop by entering an email address and password. Registration does not entitle the Shop to send informational messages other than those necessary for ordering and delivering Goods. Customers who wish to receive informational messages can subscribe, and those who do not wish to receive them can unsubscribe.
2.2 When ordering Goods, the Customer must provide personal data necessary for delivery: first and last name, delivery address, telephone number and other data required for delivery or invoicing. The Shop confirms that these data will be used only to process and deliver the order and issue an invoice. It undertakes not to disclose them to third parties other than its partners providing delivery or other services related to placing or fulfilling the Customer’s order. Any other exceptions involving disclosure of the Customer’s personal information to third parties are agreed with the Customer. In all other cases, personal data may be disclosed to third parties only where provided for by the legislation of the country in which the company is registered.
2.3 By registering and ordering Goods, the Customer undertakes to safeguard login details and not disclose them to anyone. If the Customer discloses them, the Shop is released from any related liability. By reading the Terms, the Customer confirms that they have been informed that files sent from the web server will be stored on their computer while browsing the Shop. These files are necessary for successful navigation and are a standard technological solution used by all types of browsers.
2.4 The Shop confirms that it seeks to use the most advanced technologies to protect Customers’ personal data.
Placing and processing orders
3.1 The Customer selects suitable Goods on the Shop’s website. An order is created based on that selection.
3.2 By selecting Goods, the Customer confirms that they have sufficient knowledge to choose Goods with suitable characteristics.
3.3 After creating an order, the Customer must provide the data required for delivery: first and last name, delivery address, telephone number and any additional information relevant to delivery or invoicing. The Shop confirms that these data will be used exclusively for selling and delivering Goods and issuing invoices, in compliance with personal data protection requirements under the legislation of the country where the company is registered.
3.4 The Customer must choose an available payment method and may also choose from the delivery methods offered by the Shop. The Customer confirms that they or a representative authorised to receive the Goods will be at the delivery address at the selected or specified time.
3.5 Once confirmed by the Customer, the order is sent to the Shop and is considered placed when the Shop receives it. It becomes eligible for fulfilment only when the Shop receives payment confirmation from the institution selected by the Customer for payment.
3.6 After an order is placed, we email the Customer to confirm receipt. Processing starts once payment is received. If the order is not paid within 7 business days, it is cancelled.
3.7 The Customer’s order is stored in the Shop’s database.
3.8 By placing an order, the Customer is always considered to have read and unconditionally accepted all the Shop’s Terms and all other conditions specified with the order.
3.9 An order is cancelled as soon as reasonably possible when the Customer contacts the Shop using its stated customer service contact details and requests cancellation.
Guarantees and pricing
4.1 The general characteristics of each item are stated alongside it in the Shop.
4.2 The Shop states, and the Customer acknowledges, that the colour, shape or other characteristics shown in the Shop may differ from the actual size, shape or colour of Goods because of the characteristics of the Customer’s equipment, such as a monitor.
4.3 By placing an electronic order, the Customer undertakes to pay the price stated in that order.
4.4 Prices in the Shop and in the order are stated excluding value added tax (VAT).
4.5 The Shop sells Goods that meet the conditions specified in the order. If Goods supplied to the Customer do not meet certain order requirements, the Customer must notify the Shop immediately by email or another specified channel. The Shop undertakes to take all steps to remedy deficiencies caused by its own fault.
The Shop’s obligations
5.1 The Shop undertakes to sell Goods with a defined expiry period.
5.2 The Shop undertakes to supply Goods of satisfactory quality that meet the order requirements.
5.3 The Shop undertakes to provide the quantity specified in the order. It is not responsible for an incorrect quantity caused by the Customer entering incorrect order information.
5.4 The Shop always provides a range of Goods meeting the criteria specified in the order.
5.5 Where an order includes a particular set of items, the Shop undertakes to supply every item included in that set.
5.6 Goods are delivered in packaging appropriate to their nature and intended to ensure that they remain fit for their intended purpose.
5.7 The Shop undertakes to accept defective Goods and replace them with Goods of satisfactory quality. If similar Goods are unavailable, the Shop refunds the Customer for the defective Goods.
5.8 The Customer may return Goods of satisfactory quality without giving a reason within 14 days of purchase. The Customer pays the transport costs. Returned Goods must be undamaged, unused, fit for resale, in their original packaging and otherwise in the same condition as at the time of purchase.
5.9 Returns do not apply to sealed Goods that have been unsealed after delivery and cannot be returned for health protection or hygiene reasons.
5.10 Returns do not apply to Goods made to the Customer’s special instructions, personal choices or specifications, or Goods clearly personalised for the Customer.
5.11 The Shop undertakes to refund all payments, including delivery costs, without delay and no later than 14 business days after the Customer notifies it of withdrawal, except in the cases referred to in clause 6.9. Refunds are made using the same payment method as the Customer used, unless the Customer agrees to another method that incurs no additional costs.
5.12 A Customer receiving defective Goods may submit a complaint, as the Shop assumes certain responsibility for the Goods sold.
5.13 Complaints must be submitted in writing to the email address stated at the end of these Terms. A complaint will be examined within 14 days of receipt of the returned Goods.
5.14 The Customer may request replacement Goods, a price reduction or a refund upon rejecting the Goods, but only where the defect is significant, except where the Shop can promptly replace them with new, defect-free Goods.
Payment procedures and deadlines
6.1 The Customer pays for ordered Goods using one of the methods offered in the Shop at checkout.
6.2 A Customer selecting an online payment method undertakes to pay immediately. Otherwise, they lose the right to complain about delivery deadlines not being met, because preparation of the parcel begins only after the Shop receives payment.
6.3 An electronic invoice is generated and sent to the email address provided during registration when the Shop dispatches the order.
6.4 Payment is available through Swedbank, SEB, Luminor, Citadele and Artea online banking services. Payments are accepted in euros and processed through the MakeCommerce.lt payment platform.
Dispatch and delivery
7.1 When ordering Goods, the Customer undertakes to specify the delivery location.
7.2 The Customer undertakes to accept the ordered Goods. If the Customer provides an incorrect address to which the order is sent, they assume responsibility and any additional shipping costs.
7.3 Goods are delivered by the Seller or its authorised representative.
7.4 The Shop is not responsible for delivery delays caused by the courier service or by the Customer providing an incorrect address.
7.5 At delivery, in the presence of the courier or postal worker, the Customer may check whether the parcel has been opened or damaged in transit. If it has, the Customer must draw up a report with the courier or postal worker and notify the Shop by email.
Posting comments
8.1 The Shop establishes and enforces all rules for posting product comments. Posting any comment automatically constitutes agreement to those rules.
8.2 The Shop may remove comments that breach the legislation of the country in which the company is registered, the rights of others or the comment-posting rules. It also reserves the right to remove any product comments at its discretion.
8.3 Anyone posting a comment confirms that it does not and will not infringe third-party rights and accepts responsibility for actions breaching that confirmation.
Final provisions
9.1 All notices to the Shop must be sent using the details on the contact page.
9.2 These Terms are drawn up in accordance with the legislation of the country in which the company is registered.
9.3 Relationships arising under these Terms are governed by the law of the country in which the company is registered.
9.4 All LEGO, Disney, Funko, Marvel, Amiibo, Simpsons, Pokemon and Barbie products sold on the website are lawfully acquired original sets resold under the applicable first-sale principle. These names are used only to identify the Goods. All other products and trademarks belong to their rightful owners.
Online store details
MB “Nordic Pirates”
Company registration number: 306158437
VAT number: LT100019350810
Aukštadvario g. 24, LT-14331 Vilnius, Lithuania
Email: info@collectin.eu
Telephone: +37068752481
Opening hours: Monday–Friday 10:00–19:00, Saturday 10:00–15:00
